Who is Tango built for?
- Regional and national carriers: Run multiple brands, sales channels and billing models on one platform.
- Cable network operators: Design, price and bill internet, TV and telephony products independently.
- Multi-utility companies with a telecoms division: Bundle telecoms offerings with other services and manage complex customer and site structures.
- Wholesale and open access providers: Maintain your own catalogues, prices and ordering processes for each partner and bill wholesale services.
- B2B providers: Serve business customers with multiple sites, cost centres and individual catalogues.
How you benefit
Launch products faster
A central, configurable product catalogue links offers, prices, rules, ordering, fulfilment and billing. Many changes are possible without a software deployment.
Execute orders reliably
Guided order processes, validations and product rules reduce errors, even for relocations, product changes, bundles and multiple scheduled changes.
Automate processes
Tango breaks customer orders down into executable service orders and orchestrates manual and automated steps through to activation. Customer self-care and integrated billing processes cut manual work further.
Bill any business model
Retail, B2B, wholesale, business numbers and intercarrier: Tango processes call detail records (CDRs) and usage detail records (UDRs) for every scenario. Discounts, promotions, free units, kickbacks, minimum spend, taxes, currencies and credit notes are all part of the rating and billing engine.
Configure rather than code
Configure the product catalogue, prices, discounts, rules and many business processes yourself. Changesets move changes from design through testing into production in a controlled way. This keeps you in control of products, processes and dependencies.
From offer to invoice
Product catalogue, ordering, fulfilment, inventory, rating, billing and bill presentment work together on one platform for B2C, B2B, wholesale, reseller and white-label business.
Built for complexity, proven in practice
Tango is built for telecoms providers with multiple brands, sales channels and billing models and is in productive use at Swiss telecoms providers.
Open to existing systems
Connect OSS, ERP, finance, CRM, DMS, DWH and partner systems via REST/JSON, SOAP/XML, file exchange and CDR and UDR interfaces. Keep using existing systems where it makes sense and replace them step by step.
Swiss made
Architecture, development, implementation and long-term evolution are all in Ergon’s hands.Is Tango the right fit for your BSS landscape? We will show you what role Tango can play in your BSS architecture.
“Our priority is the independence, the freedom, to develop our own products and bundle them as the customer wants, so we can react quicker to trends and market changes.”
One platform from offer to invoice
Seven modules from offer to cost control, on a shared foundation.
1. Product & Offer Management
Tango separates technical product specifications from commercial market offers. You configure products, bundles, prices, contract terms and rules centrally and use them consistently from ordering to billing. The product model is aligned with the TM Forum Information Framework (SID) and supports product specifications, market offers, profiles and ordering models. Processes can be mapped to the TM Forum Business Process Framework (eTOM).
Typical features:
- Products and bundles
- Prices and promotions
- Contract terms
- Product rules
- Product specifications and market offers
- Changesets (design, test, production)
2. Customer & Account Management
Tango manages customer data, contracts, relationships and lifecycle processes for B2C and complex B2B structures. Company structures with sites, workplaces, organisational units and cost centres are covered by the B2B & Enterprise Management layer.
Typical features:
- Customer data and contracts
- Relationships
- Lifecycle processes
- B2C and B2B structures
3. Sales & Order Management
Guided order entry and customer self-care take customers, sales, the order desk, retail, call centres, technicians and partners through the ordering process. Tango supports not only new contracts but also relocations, technology, product, device and customer changes, cancellations and multiple scheduled changes to the same service. Compatible orders can be merged, and bundles can have different activation dates.
Typical features:
- Guided order entry
- Customer self-care with dynamic ordering wizards
- Clean order validation
- Relocations and technology, product, device and customer changes
- Cancellations
- Parallel and scheduled changes
- Bundles with different activation dates
4. Service Fulfillment & Orchestration
Tango breaks customer orders down into service orders and uses them to orchestrate the fulfilment process. A shared execution plan coordinates manual work and automated system actions and controls the operations support systems. Tango calculates task dates and production starts based on working hours, public holidays and buffer times; time-based escalations, checklists and defined failover processes keep processing under control, even when errors occur.
Typical features:
- Order decomposition
- Production planning and execution plan
- Manual and automated tasks
- Control of operations support systems
- Scheduling based on working hours, public holidays and buffer times
- Time-based escalations and checklists
- Failover processes
5. Resource & Inventory Management
Tango maintains the commercial inventory of products, resources, devices and phone numbers, including number porting. It connects to technical inventories via interfaces.
Typical features:
- Products, resources and devices
- Phone numbers and porting
- Connection to technical inventories
Partner & Commission Management
Tango manages commission agreements and rule-based commissioning models for sales volume, revenue, product changes, campaigns, target achievement and volume and quota tiers. You bill resellers, wholesale partners and sales partners on the same platform as your end customers.
Typical features:
- Commission agreements
- Rule-based commission models
- Campaigns and target achievement
- Volume and quota tiers
Output & Communication Management
Tango generates personalised emails, SMS, letters and documents based on events and rules, in the recipient’s language. Role-based web applications for customer self-care, the order desk, retail, field force and operational fulfilment tasks can be adapted to processes, roles and branding.
Typical features:
- Email, SMS and post
- Word and HTML templates
- Multilingual support
- Event and rule control
- Role-based web applications
B2B & Enterprise Management
Tango handles enterprise solutions with multiple sites, workplaces, organisational units and cost centres. Individual catalogues, prices, bulk orders and flexible invoice assignment support even demanding enterprise business.
Typical features:
- Solution products
- Individual catalogues and prices
- Quote management
- Bulk orders
- Company structures, sites, workplaces and cost centres
- Invoice assignment
Integration
Tango integrates OSS, ERP, finance, CRM, DMS, DWH and partner systems via standardised and customer-specific interfaces. You keep using existing systems where it makes sense and replace them step by step.
Typical features:
- REST/JSON
- SOAP/XML
- File exchange
- Configurable CDR and UDR interfaces
- Customer-specific interfaces
6. Rating & Billing
Tango handles recurring and one-off service charges as well as time-, volume- and usage-based billing. CDRs and UDRs can be processed for retail, B2B, wholesale, business numbers and intercarrier scenarios. Flexible discounts, promotions, free units, kickbacks, minimum spend, taxes, currencies, credit notes and invoice generation cover even demanding billing scenarios and business models.
Typical features:
- Recurring and one-off charges
- Usage rating with CDRs and UDRs
- Retail, B2B, wholesale, business numbers and intercarrier
- Discounts, promotions, free units, kickbacks and minimum spend
- Taxes, currencies and credit notes
- Invoice generation and distribution
7. Bill Presentment & Cost Management
Business customers view their invoices electronically, analyse them and manage their costs. Bill presentment and cost management add transparency for customers to the invoicing process.
Typical features:
- Electronic bill presentment
- Invoice analysis
- Cost Manager for managing business customers’ costs
Transparent product and extension model
The standard product as a foundationTango provides extensive standard functionality for product management, ordering, fulfilment, inventory, rating and billing. You make many business changes through configuration: product catalogue, prices, discounts, rules and many business processes. Changesets move changes from design through testing into production in a controlled way.
Targeted extensions
Where you want to stand out in the market, Ergon extends the platform with targeted customer-specific features and integrations. The standard product and extensions remain clearly separated.
Step-by-step introduction
Tango supports both comprehensive BSS transformations and a step-by-step introduction by product line, customer segment or system domain, in parallel with existing systems. Repeatable migration runs, reconciliation against source systems and alignment with OSS and finance reduce the risk at cutover. Prioritised areas can go live early, with further functions following in a controlled way. Scope, integrations and migration complexity determine the project duration.
Licensing and collaboration
We agree licensing, operation and further development to suit your scope, system landscape and target architecture. Our telco specialists support you from analysis through to further development.
Our references
FAQ
We look forward to hearing from you
We are pleased that you are interested in our services. Do you have any questions or a specific project idea? Tell us about it – with no commitment on your part. Our experts will contact you as soon as possible.
